Departmental Customers
(e.g. Internal Department Invoices Reviewers, Backoffice Users)
Billing Schedule
Bill Cycle: 1st - end of month
Bill Run Date: 6-7 business days before the end of the month
Notification Sent: 4th to last business day
Guide
Frequently Asked Questions
How do I view my department invoices in the ITS Billing System?
To view your invoices, go to https://go.unl.edu/itsbilling and login using your TrueYou credentials. In the upper right corner of the screen, click on your initials and select the Department Mgr role. Click on Billing > Department Billing, then click Search. This should bring up a list of all invoices you have access to. Click on the Billing Date to view the invoice.
What can I do if I am having trouble viewing the ITS Billing Services invoices for my department?
If you have requested access for your department invoices and have viewed them in the past, most issues can be resolved by clearing browser cache or using a new private browser session. If this doesn't help, please reply to the email you received informing you that your invoice is available.
How do I get access to the ITS Billing Services invoices for my department?
Please complete the ITS Billing Services User Request form. Your 6-digit Dept Nbr appears in the upper right on your monthly ITS department invoice. If you have no way to retrieve the Dept Nbrs, click on the Cost Object or WBS radial and enter your department cost objects. Once submitted, you will be set up as an authorized user in the billing system and granted access to your department invoices.
How do I remove a user's access from the ITS Billing Services invoices for my department?
Please complete the ITS Billing Services User Request form. To remove from All department numbers a user has access to, select Remove All (you will want to select this if someone has left the University). To remove only some of the department numbers a user has access to, select Remove Partial Dept Nbrs and enter the 6-digit Dept Nbrs to remove.
How do I know what Dept Nbrs a user has access to in the ITS Billing System?
You will only be able to see what you have access to by logging into the ITS Billing System. In the upper right corner of the screen, click on your initials and select the Department Mgr role. Click on Billing > Department Billing > Search. This should bring up a list of all Dept Nbrs/invoices you have access to. To know what Dept Nbrs someone else has access to, you will need to contact that person and have them log into the billing system.
Why am I not allowed to request an organizational email account be used for the billing system notifications?
The use of shared accounts for logging into services is discouraged and university policy outlined in Executive Memorandum 16 forbids the use of shared passwords. With our inCommon infrastructure, one of our obligations is that every account needs to be traceable back to a specific individual. Using individual accounts ensures that we're in compliance with university policy and the Research & Education Federation Security Incident Response Trust Framework for Federated Identity (SIRTFI).
How do I request a cost center or wbs change?
Departmental requests need to be submitted via the Cost Center Change form. Submissions must be received three days before the Bill Run Date (above) to be made for the current bill. Submissions not received in time will use an effective date of the 1st of the next month. We are not able to backdate cost center changes past the last bill run.
Questions about your service?
For cellular questions, call Huskertech at 402-472-5151 or email its-huskertech@nebraska.edu
For wireline or dataport questions, call Telecom Services at 402-472-3434 or email telecom@nebraska.edu
For all other services, email support@nebraska.edu
How can I change my current service plan?
To change your current cellular service, please complete the form on the HuskerTech website at https://its.unl.edu/huskertech/plan-change-request/.
For all other services, please complete the appropriate form on the TRS site at https://go.unl.edu/trs.
UNK campus forms are available via https://unk.co1.qualtrics.com/jfe/form/SV_88NydeDQ23v5pIi.
UNO campus forms are available via https://services.unomaha.edu/telephone-request-form-uno.
How do I cancel service?
To cancel landline or VoIP service, please complete the Telephone Request - Remove phone service form on the TRS site at https://telecomapps.unl.edu.
To cancel dataport service, please complete the Data Port Activation/Deactivation Form on the TRS site at https://telecomapps.unl.edu.
To cancel calling card service, please complete the Calling card - Deactivate form on the TRS site at https://telecomapps.unl.edu.
UNK campus forms are available via https://unk.co1.qualtrics.com/jfe/form/SV_88NydeDQ23v5pIi.
UNO campus forms are available via https://services.unomaha.edu/telephone-request-form-uno.
To cancel cellular service, please complete the Cancel Service form on the Huskertech website at https://its.unl.edu/huskertech/plan-change-request/.
For all other services, email support@nebraska.edu.
Have you moved your VoIP Phone?
Please be sure to update your location with Telecom Services for E911 records and billing records. Please refer to the location update form found here https://its.unl.edu/e911-location-update/.
What is the cutoff date for cost center change requests?
The cutoff date is three business day before the bill run date. The bill run date is 6-7 business days before the end of the month.
Why is the cutoff date for billing changes different every month?
This date is different each month so we can match up with the SAP monthly processing date which is the fourth to last business day of the month.
How can I view a list of calls for my department?
Departmental users will be able to review call detail online as part of the monthly bill for bills generated by ITS Billing Service. See 'How to Read Your Bill' for details.
Where will communications regarding my department billing come from? I want to ensure I receive all notifications instead of having them considered junk or spam.
You will receive email notifications from its-billing@nebraska.edu.