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Email client two-factor support

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The following document outlines information on the ITS officially two-factor supported email clients and community contributions on other clients which may also work.

Computers

Supported Software:

  • Windows: Microsoft Office 2016, 2019, or Office 365 -- NOT: Office 2010, 2013

  • Mac:  Microsoft Office 2016, 2019, or Office 365 -- NOT: Office 2011

Unsupported:

  • Mac:  Apple Mail - requires macOS X 10.14 or higher. Mail on 10.13 or below will not work with DUO.  ITS doesn't provide support for Apple Mail.

Phones/tablets

Supported Software:

  • MS Outlook app, from the device's app store

  • DUO Mobile app

  • Android: Use the MS Outlook app. Minimum Android version:  Android 7.0 or higher 

Unsupported Software:

iPhone, iPad: 

  • Apple Mail requires iOS 11.x+ to run. This is the iPhone 5s, 6, and higher.

  • Apple Mail will work with two-factor but is not supported. 

This Guide Applies To:

Email - MS365 Outlook
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